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Extended Stay America Premier Suites - Melbourne - I-95
- Hotels
- West Melbourne, FL
About this business
Location details
2265 Coastal Lane, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I like how easy everything went with checking in also how polite the staff were. Everything was wonderful. No complaints.
Business response:
Dear Davesha,Thank you for selecting Extended Stay America for your recent visit to [city] and for sharing your comments. Our team was so pleased to learn you enjoyed your stay, found your suite comfortable, and our service friendly and professional.Thank you for being our guest, and we look forward to seeing you in the future!Sincerely,Hotel Management
Good
Business response:
Dear Mohammad, Thank you for your feedback. We’re glad to hear that you had a good experience with us. We value your input and look forward to welcoming you back to Extended Stay America for another stay. Safe travels and thank you for choosing our hotel!Sincerely,Hotel Management
Not so great Unfortunately it won't let me leave pictures once again for some reason I would show you how dirty is the floors were when we wipe them with we wiped with a washcloth when water was spilled. There was also candy wrappers under the bed and under the chair. Barbara and Kayla that work the front desk are very nice and very helpful. We needed a place to stay for two nights for the rest of our trip as we forgot to book everything in advance so we made the mistake of booking here and if you are picky like I am do not ... read more
Business response:
Dear Karen,Thank you for sharing your experience with us. We're sorry to hear that your stay didn't meet your expectations, especially regarding cleanliness and amenities. We appreciate your compliments about Barbara and Kayla's helpfulness at the front desk. Your feedback about the room's condition and the kitchen supplies is valuable, and we'll work on improving these areas. We understand how important it is to feel comfortable during your stay, and we apologize for any inconvenience caused. We hope you'll consider giving ... read more
Hotel is affordable but with exception of two front desk clerks the five people I encountered were rude including the manager. I saw her being very rude to a guest and just walked away in the middle of their conversation. I told her good morning and she made a face and turned around while smoking her cigarette and never acknowledged me. The room stayed very humid which caused the bed linens and my clothes to stay wet and smell like mildew. AC leaked water two nights I was there. Stayed a week and got two towels and when I as... read more
Business response:
Dear Jerry,Thank you for your feedback. We sincerely apologize for the service issues you encountered and the discomfort you experienced with the room’s humidity and maintenance. Your comments regarding our staff and their conduct are concerning and will be addressed to ensure better service. We are also sorry to hear about the difficulties with the towels and the issues with the local environment. Your input is invaluable, and we will work diligently to improve these aspects of our service. We appreciate your positive note ... read more
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - I-95
How is Extended Stay America Premier Suites - Melbourne - I-95 rated?
Extended Stay America Premier Suites - Melbourne - I-95 has a 4.6 star rating with 1,013 reviews.
When is Extended Stay America Premier Suites - Melbourne - I-95 open?
Extended Stay America Premier Suites - Melbourne - I-95 is open now. It will close tomorrow at 12:00 a.m.