Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Kaitlyn,Thank you so much for choosing Extended Stay America. We're delighted you had a pleasant stay with us and that our staff, Teresa, made your check-in experience truly exceptional. We're thrilled that you felt so well taken care of and that she helped set the tone for a great stay. It was our pleasure hosting you during your time. We are happy that you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Sincerely,Hotel Managemen... read more

Business response:

Dear Lorie,Thank you for sharing your positive review of Extended Stay America. We are thrilled that you had a pleasant and comfortable stay with us. We're glad that our check-in process was smooth and that our staff was friendly and welcoming. Thanks for your kind words. Our team is dedicated to providing a great experience, and we're glad we could make a good impression during your stay. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management 

Business response:

Dear Jorge,Thank you for reviewing your recent stay. We know how important it is to start your day with a good breakfast; therefore, we are sorry that this was not your experience. We are committed to providing an outstanding experience for every guest and appreciate you for letting us know how we can improve. We will address this with our team so they are aware of our guests' wishes regarding breakfast choices, which will assist them in determining future options. Thank you for your feedback. We hope you will give us anothe... read more