Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for your continued loyalty. It’s wonderful to hear that returning to us remains a great experience. Knowing that your arrival felt smooth and welcoming, and that you enjoyed a relaxing environment with inviting features, truly means a lot to our team. We’re especially glad the overall comfort and atmosphere made your stay so enjoyable once again. We look forward to welcoming you back for another consistently pleasant visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and sharing your review. We’re truly sorry that the bedding you received did not provide the comfort you expected. While our front desk is available at all times to assist with concerns such as this, we regret that we missed the opportunity to make things right during your stay. We value your business and hope you’ll allow us another chance to provide the restful experience you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing this feedback with us. We regret that the water temperature did not provide the level of comfort expected and that refreshed linens and in-room amenities were not available as anticipated. We also understand how access to everyday essentials and the distance to shared facilities affected the overall ease of your stay. While this visit fell short in several areas, your perspective is valuable as we continue evaluating consistency across the property. We appreciate you taking the time to share... read more