Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Nathalie, We're glad to hear that you found the property to be excellent. However, we sincerely apologize for the unpleasant odour and the condition of the AC unit in your room. Your comfort and safety are paramount to us, and we take your feedback seriously. We will immediately address the issues with the AC unit's odor and cleanliness to ensure a pleasant and healthy environment for our guests. Thank you for bringing these concerns to our attention, and we appreciate your understanding. We hope to provide you with an ... read more

Business response:

Dear Nicole, We appreciate you leaving feedback regarding your experience at Extended Stay America and are humbled by your kind words. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management 

Business response:

Dear Anita, Thank you for providing feedback on your recent stay at Extended Stay America. We apologize for the inconvenience of not having nearby restaurants near our hotel. We understand that dining options are essential to our guests, and we regret that this aspect did not meet your expectations.We value your input and will consider your feedback as we continuously strive to improve our guests' experience. If you have any preferences or requirements for dining options in the future, please feel free to reach out to our fr... read more