Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Amporn, Thank you for being our guest and reviewing your hotel experience. It's so nice to know we meet your expectation. We work hard to provide high levels of service, and we're glad you were satisfied with the service you received from our associates. We are so happy our staff is the highlight of your stay, and we'll be sure to share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hote... read more

Business response:

Dear Nathalie, We're glad to hear that you found the property to be excellent. However, we sincerely apologize for the unpleasant odour and the condition of the AC unit in your room. Your comfort and safety are paramount to us, and we take your feedback seriously. We will immediately address the issues with the AC unit's odor and cleanliness to ensure a pleasant and healthy environment for our guests. Thank you for bringing these concerns to our attention, and we appreciate your understanding. We hope to provide you with an ... read more

Business response:

Dear Nicole, We appreciate you leaving feedback regarding your experience at Extended Stay America and are humbled by your kind words. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management