Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Deleon, Thank you for sharing your experience at Extended Stay America! We're delighted to hear that you enjoyed the peaceful atmosphere, clean surroundings, and friendly service. It's also wonderful to know that the location enhanced your stay. We look forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Darki, Thank you for your recent stay and your feedback. We are sorry to hear we did not deliver the fresh and clean suite we are known for during your stay. We are very passionate about providing our guests with clean accommodations; therefore, we genuinely regret not meeting these expectations. We have shared your comments appropriately, and we hope you give us another chance when you return to our area. We would appreciate the opportunity to provide you with the flawless stay you deserve! Sincerely, Hotel Management 

Business response:

Dear PEDRO, Thank you for sharing your experience. We’re glad the location was convenient for you. However, we regret that the room setup did not meet your expectations and understand how important comfort is when traveling with family. Your feedback helps us improve, and we hope to provide a more suitable experience on your next visit. Sincerely, Hotel Management 

Business response:

DearElene, Thank you for selecting Extended Stay America for your accommodation needs. Our foremost priority is to ensure that your experience in every aspect of our hotel is exceptional, and we are pleased to have met those expectations. However, we are sorry that our breakfast fell short of your expectations. Please be assured that we will carefully consider your feedback as we strive for continuous improvement. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

DearHENRIQUE, We appreciate your feedback regarding your recent stay and are pleased that you found the location convenient. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Please know that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Complimentary towel and linen exchanges are available at the front desk anytime. Your feedback is highly ... read more