Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Amanda, We are thrilled to hear that you had a great experience during your stay at Extended Stay America. We take pride in meeting our guests' needs and ensuring that every detail is taken care of to enhance their overall experience. Thank you for choosing us as your preferred accommodation, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Jorge, Thank you for being our guest and for posting your review. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us. Our goal is to provide an exceptional experience for each guest, so your comments will be shared with our team. Thanks again for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management 

Business response:

Dear Lisandra, Thank you for sharing your excellent rating and also your valuable feedback about your recent stay with us. We are pleased to know from your rating that you had a great overall experience. However, we would like to apologize for the issues you had with our service. Please know that we take your comments to heart, and we will be taking steps to address these concerns. It is our goal to improve continually, and we would love the opportunity to provide you with a flawless stay from start to finish.Sincerely,Hotel... read more

Business response:

Dear Barbara, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the elevator being out of service during your stay. Ensuring a smooth and comfortable experience for our guests is important to us, and we regret falling short in this instance. Your comments will be taken into consideration as we strive to improve our communication with guests regarding any issues that may impact their stay. We appreciate your understanding and hope to welcome you back for a better experience in the futur... read more

Business response:

Dear yanill, Thank you for dedicating the time to share your experience. We are devoted to giving each guest a brilliant travel experience; therefore, we apologize for not meeting your expectations. Your feedback allows us the opportunity to improve our guest experience continuously, and we will look into this further. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope ... read more