Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Diego, Thank you for reviewing your stay with us. We’re glad you found the location convenient. We recognize the importance of starting your day with a quality breakfast, and we sincerely apologize that your experience did not align with your expectations. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. Thank you once again for taking the time to share your thoughts with us. Sincerely, Hotel Management 

Business response:

Dear Joyce, Thank you for taking the time to provide your feedback on your recent stay at Extended Stay America. We truly appreciate your positive remarks about our location and service. We sincerely apologize for the condition of the hallway carpet and the limited availability of kitchen utensils. To maintain a high standard of cleanliness for all our guests, we keep dishware at the front desk, and our dedicated team is more than happy to deliver it directly to your suite as needed. Thank you for your understanding, and we ... read more

Business response:

Dear Hugo, Thank you for staying with us and sharing your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits. Sincerely, Hotel Management