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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pleasant The staff never answered the phone and were barely at the front desk. The free wifi was terrible barely worked. It was clean.
Business response:
Dear Antoinette Harris, Thank you for sharing your feedback. We're glad to hear that you found the room clean. However, we apologize for any inconvenience regarding the responsiveness of our staff and the wifi service. Your comments have been noted, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience during your future stays. Sincerely, Hotel Management
Pleasant Smell on the rooms, to much humidity and cigarettes and the pool is not working for a while Johanna, front desk pm shift she was outstanding!!
Business response:
Dear Harvin, We are glad you have chosen to stay at our hotel. It is nice you had a pleasant time at our location. Your remarks about Johanna, the front desk associate, are appreciated. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. However, we understand your disappointment with the problems in the room this time. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel i... read more
Good
it was a nice stay, but I would consider something else next time there was no cookware in the room. Then we learned that if we needed something we had to go to the receptionist and request. Most gusts were not aware of that option. There was a bed and sofa in the room. No bedding for the sofa pre-made. we had to go down and request when there was no staff available. It took time and no pillow due to laundry. we stayed for 6 nights and no room service offered. If you have 4 people and a kitchen, the room requires some regula... read more
Business response:
Dear Sergiy, Thank you for sharing your detailed feedback. We're pleased to hear you enjoyed our convenient location and the peaceful surroundings. However, we sincerely apologize for the challenges you faced during your stay. Your comments about the lack of awareness regarding available amenities, room cleanliness, and breakfast availability are duly noted. We will address these issues internally to enhance our service. We appreciate your patience and hope to have the opportunity to serve you better in the future. Sincerely... read more
Good
My family and I enjoy our stay, family felt safe, location was close to the airport, staff friendly. Need just a little more gym equipment Clean and safe
Exceptional Cleaning only once a week for 4 people is not enough Location. Great staff, clean
Business response:
Dear Melinda, Thank you for your positive feedback on Extended Stay America's location, great staff, and cleanliness. We appreciate your insights regarding the cleaning frequency, and we'll certainly review our protocols to accommodate our guests better. Your satisfaction is our priority, and we look forward to welcoming you back for an even more enjoyable stay. Sincerely, Hotel Management
Exceptional
Exceptional Очень удобно, что был шаттл и завтрак с собой. Всегда можно было там же набрать кипяток
Business response:
Dear Inkar, Thank you for taking the time to share your experience. We're delighted to learn you found Extended Stay America convenient, especially with our complimentary shuttle service and grab-and-go breakfast. Providing a hassle-free and comfortable experience is our priority. We appreciate your positive feedback and look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 4.3 star rating with 1,825 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.