Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Muriel, Thank you for your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Girish, Thank you for taking the time to share your feedback. We sincerely apologize for the lack of cleanliness you experienced in your room. This does not meet the standards we strive to uphold, and we appreciate you bringing it to our attention. Please know that we are addressing this issue with our housekeeping team to ensure it does not happen again. We hope you will give us another opportunity to provide you with a more satisfactory experience in the future. Sincerely, Hotel Management 

Business response:

Dear Marcelinho, Thank you for choosing to stay with us at Extended Stay America. We're thrilled that you noticed our dedication to spotless accommodations. Making sure our guests enjoy a fresh and inviting atmosphere is a key focus for us, and we're glad it enhanced your stay. However, we regret any inconvenience you experienced regarding our breakfast service. We appreciate your valuable feedback, as we are dedicated to maintaining a high standard of service for our guests.It would be an honor to host you again when you re... read more