Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Melvin, We are glad you enjoyed our convenient proximity to the airport! However, we apologize for any inconvenience regarding the pool's availability. We appreciate your feedback and will strive to ensure all amenities are accessible for your future visits. Thank you for choosing us, and we look forward to hosting you again soon! Sincerely, Hotel Management 

Business response:

Dear Caroline, It was a pleasure to read your fantastic review about Extended Stay America. As a team, we are committed to delivering exceptional hospitality to our guests, and your kind words are a testament to our efforts. Your support and recommendation mean a lot to us, and we are grateful for your recognition. We would be delighted to have the pleasure of hosting you again and strive to be your top choice for accommodation whenever you are in the city. Sincerely, Hotel Management 

Business response:

Dear Patricia, Thank you so much for sharing your experience with us. We are pleased to learn of your satisfaction with the comfort of your accommodations. However, we are disappointed to hear that our breakfast offerings did not meet your expectations, and we apologize for any inconvenience caused. At our establishment, we place a high value on guest feedback and take it seriously as we continually strive to improve our services. We assure you that we will take the necessary steps to ensure that our guests have a positive s... read more