Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Jolanda, We're delighted you appreciated our hotel's proximity to the airport and Miami. Your feedback is important to us, and we hope you had a comfortable stay. If you have any suggestions on how we can improve your experience in the future, please feel free to share them. We look forward to hosting you again whenever you return to the area. Thank you for choosing our hotel. Sincerely, Hotel Management 

Business response:

Dear Marianella, Thank you for choosing us and sharing your feedback. We appreciate your feedback regarding your recent stay. We're glad that you didn't encounter any issues during your visit. We apologize if there was any misunderstanding about the sofa bed. In the future, feel free to reach out to our staff for any specific room requests, and they will do their best to accommodate your needs. We look forward to the opportunity to host you again. Sincerely, Hotel Management 

Business response:

Dear Mireille, Thank you for sharing your experience with us. We're delighted you found our location convenient for your stopover, particularly with the airport nearby. We understand the importance of a good breakfast to start the day and appreciate your feedback. While we offer limited breakfast options, we continually strive to enhance our services. Thank you for staying with us, and we look forward to welcoming you back if your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We're pleased to hear that you had a very good experience during your stay at Extended Stay America. We note your feedback about the corridors' smell and the absence of bathroom odor extractors, which we'll consider for improvement. We apologize for the inconvenience regarding the pool during your visit. Your satisfaction is important to us, and we hope to provide you with an even better experience on your next visit. Sincerely, Hotel Management 

Business response:

Dear Marcela, Thank you for sharing a review of your stay. We appreciate your feedback and are delighted you found the room clean with comfortable beds. We regret any inconvenience you experienced with the shower. Your input helps us understand areas for improvement, and we'll work towards enhancing the shower experience for our guests. Thank you for sharing your thoughts, and we hope you had an overall comfortable stay. Sincerely, Hotel Management 

Business response:

Dear Loreto, Thank you for sharing your feedback. We're glad to know you appreciated the location. We understand that breakfast is an important part of your stay, and we apologize if it didn't meet your expectations. We appreciate your input and will strive to improve wherever possible. Our goal is to provide a more satisfying experience, and we hope you might consider staying with us again in the future. Sincerely, Hotel Management