Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Frank, Thank you for including Extended Stay America in your travel plans and sharing your review. We are glad you enjoyed most of your stay with us and found our hotel clean and comfortable. Moreover, we are grateful for your concern about our breakfast selection. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We will be reviewing our breakfast selections to ensure they meet our guests' expectations. It was a pleasure hosting ... read more

Business response:

Dear Nancy, We regret any inconvenience you experienced during your stay. Our sincere apologies for the hot water issue and the challenges in securing an alternative room. Your feedback is important, and we will address this to enhance our service. We appreciate your understanding and hope you consider giving us another chance to provide you with a more seamless experience in the future. Thank you for bringing this to our attention. Sincerely, Hotel Management 

Business response:

Dear Gustavo Adolfo, We're glad to hear that you found our location convenient and our staff accommodating. However, we sincerely apologize for any inconvenience regarding the room type discrepancy. Your feedback is valuable, and we'll use it to improve our service. Thank you for choosing us, and we hope to have the opportunity to provide you with a seamless experience in the future. Sincerely, Hotel Management 

Business response:

Dear Quintana, We're delighted to hear that you enjoyed our convenient location near various dining options. We appreciate your feedback about the carpets and apologize for any inconvenience caused. Our team will look into this matter to ensure a more pleasant environment for our guests. Thank you for taking the time to share your experience, and we hope to welcome you back for an even more enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Pavel, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and the noise issues you experienced. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. For future visits, please know our front desk is always available to assist you and make your visit pleasant. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way. Sincerely, H... read more

Business response:

Dear Roberta, Thank you for being our guest and for the valued feedback. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer, most notably the free parking. However, we apologize for the breakfast option not meeting your expectations. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices, which will assist them in determining future options. We hope to have the opportunity to better your stay,... read more