Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear María, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice any time you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Jairo, Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your stay was disrupted, and we completely understand how frustrating this was for you. We hope you will allow us another opportunity to provide you with the relaxing, outstanding experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Jerry, Thank you for choosing Extended Stay America. We prioritize providing an exceptional experience for all our guests and are pleased to hear that we met your expectations during your stay. We look forward to the opportunity to welcome you back in the future for an even more outstanding visit.Sincerely,Hotel Management 

Business response:

Dear Sheila, Thank you for your feedback! We're pleased to hear that you had an overall good experience and found our reception team friendly and accommodating. We appreciate your comments about our convenient location and self-service breakfast options. We understand that our cleaning policy is different for extended stays, and we appreciate your understanding in this regard. Your feedback helps us improve, and we look forward to welcoming you back to Extended Stay America for another enjoyable stay in the future. Sincerely... read more