Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Cleveland, It was a pleasure having you as our guest at Extended Stay America. Our team strives to ensure a pleasant stay with outstanding services and accommodations. Therefore, we are glad you enjoyed your stay and appreciate you sharing about our excellent location close to various shopping and eateries. We hope you will return for another seamless experience next time your travels bring you to our area.Sincerely,Hotel Management 

Business response:

Dear Kaylee, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to this area.Sincerely,Hotel Management 

Business response:

Dear Santiago, Thank you for posting a review of your recent stay with us. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We continually strive to advance our services, and we appreciate your feedback. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear John, Thank you for sharing your experience at our hotel. We regret that you were disappointed with the cost of your stay. Our fees are competitively priced and posted on our website so guests can have this information before booking. Moreover, please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. We do hope you will stay with us another time so we can provide you with a much... read more