Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Guillermo, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Our expert team is already at work to ensure the seamless delivery of the best hotel experience. Please ... read more

Business response:

Dear Danell, Thank you for choosing to stay with us and for taking the time to leave your review. We are delighted to have exceeded your expectations. Our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make Extended Stay America your home away from home whenever your travels bring you to our area.Sincerely,Hotel Management 

Business response:

Dear RALPH, Thank you for being our guest and sharing your feedback. We are delighted that you enjoyed your stay with us on many levels. However, we are sorry you felt our property needed updating. We appreciate your valuable input and will share your notes with the relevant individuals to incorporate them into our future modernization plans for the hotel. We would be grateful for the opportunity to welcome you back again soon.Sincerely,Hotel Management