Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Barbara, thank you for staying at Extended Stay America for your pre-cruise stay. We are happy that our location, close to the cruise terminal, was convenient for you and that you were able to enjoy a restful overnight stay. We hope that you had an excellent time on your cruise and that you will revisit us whenever you return to the area.Sincerely,Hotel Management 

Business response:

Dear María, thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that we are a perfect choice because of our fresh and comfortable accommodations, excellent customer service, and complementary features. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management 

Business response:

Dear Mai, thank you for choosing Extended Stay America. We are glad that you have enjoyed most aspects of our hotel, including the kitchen. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry that it has not been communicated to you. We hope to welcome you back to our hotel soon. Sincerely, Hotel Management 

Business response:

Dear Guest, thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with the clean room and friendly staff. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management