Extended Stay America Premier Suites - Nashville - Vanderbilt

Business response:

Dear Leslie, Thank you for sharing your experience. A brief overnight visit might not fully suit our property's unique features and extended-stay focus. Your observations regarding accessibility and available amenities are important to us as we continuously seek ways to enhance the guest experience. We value your feedback and will consider your comments as we work to improve overall convenience and comfort for all visitors. We hope to better accommodate your needs in the future.Sincerely,Hotel Management 

Business response:

Your feedback means a lot to us, and we always strive to make every stay even better. If there's anything we can do to turn your next visit into a perfect 10, we'd love to hear your suggestions. We look forward to welcoming you back soon! 

Business response:

Dear Angela, We regret that your stay didn't align with the standards we typically provide. Ensuring a comfortable and welcoming environment is our primary objective, and we appreciate your feedback as we are committed to enhancing our guests's experiences. Thank you again for your review. We hope to see you soon!Sincerely,Hotel Management 

Business response:

Dear Jennifer, Thank you for reviewing your stay at Extended Stay America. We're glad you enjoyed your suite and appreciate your feedback. Your comments help us enhance the guest experience, and we’ll share them with our team. We hope to welcome you back for another comfortable stay! Sincerely,Hotel Management 

Business response:

Thank you for your feedback! We're thrilled to hear that you had such a great experience with us. Providing top-notch service and a comfortable stay is always our goal. We hope to welcome you back again soon! 

Business response:

Thank you so much for your perfect score! We're thrilled to hear that you had an excellent experience. Your support means the world to us, and we look forward to welcoming you again soon! 

Business response:

Thank you for taking the time to share your feedback. We're glad to hear that you found your room satisfactory, but we're sorry for any inconvenience caused by the absence of a hairdryer. While we do have hairdryers available upon request at the front desk, we understand that having one readily available in the room would have been more convenient. We will take your feedback into consideration as we continue to improve our guest experience. 

Business response:

Dear Vickie, Thank you for staying with us! We're glad you appreciated our friendly team and clean environment. We apologize for the breakfast timing and will ensure clearer communication moving forward. We're excited to hear you'll be returning and look forward to welcoming you and your family back to Extended Stay America for another enjoyable stay! Sincerely,Hotel Management