Extended Stay America Premier Suites - Oakland - Alameda

Business response:

Dear Kyle,Thank you for your glowing 5-star review. We're thrilled that you enjoyed staying at our hotel and that your expectations for cleanliness and exceptional customer service are consistently met. Our team works hard to ensure a spotless environment and provide warm hospitality, so it's beautiful to know we're hitting the mark. Your kind words mean a lot to us, and we're grateful for your loyalty. Thank you again for including Extended Stay America in your travel plans. It would be a pleasure to welcome you back anytim... read more

Business response:

Dear Kyle,Thank you for choosing Extended Stay America. We're thrilled to hear that you enjoyed your stay with us and found our hotel to be a very nice place to stay. We're grateful for your appreciation and glad that our team's hard work has paid off. We strive to create a welcoming and comfortable environment for all our guests, and it's lovely to know that we've met our goal. Thank you for your kind words. We enjoyed having you as our guest and hope to welcome you back on a future visit.Sincerely,Hotel Management 

Business response:

Dear Jason,Thank you for sharing your feedback about your recent stay with us. We're glad you enjoyed the view of the water from your room. However, we apologize for the discomfort you experienced with the bed in our handicap-accessible room. We know how important it is to get a good night's sleep and rest well. We appreciate your observation and will pass along the feedback to our team. Thank you for choosing our hotel for your stay. We hope you will give us another occasion to exceed your expectations during a future visit... read more