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Extended Stay America Premier Suites - Orlando - Sanford
- Hotels
- Sanford, FL
About this business
Location details
1437 Rinehart Road, Sanford, FL, 32771, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property itself is quiet and parking is easy. Our bathroom has long black hair all over it. Every time you used a towel, you’d get someone else’s hair on you. Breakfast consisted of boiled eggs and oatmeal packets. The floors in our room were sticky and the room smelled of marijuana
Business response:
Dear Sarah, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness of the bathroom, the presence of hair, and the unpleasant smell is deeply concerning. We assure you that this does not reflect the high standards of cleanliness we aim to maintain. Additionally, we regret that the breakfast options and the condition of the room did not meet your expectations. We will address our housekeeping and maintenance teams to take appropriate action and ensure immediate im... read more
Breakfast was extremely simple and as well as the room. I expect more, specially for the breakfast
Business response:
Dear Alex, We appreciate your feedback and understand your expectations regarding breakfast. We continually strive to enhance our offerings and will consider your input for improvement. Thank you for choosing Extended Stay America, and we hope to welcome you back for an even better experience in the future.Sincerely,Hotel Management
Excellent stay Goodmorning. Everything was AWSOME ! EXCEPT the elevator not working to help bring down luggage on the day we left
Although the breakfast consisted only of granola bars and packets of oatmeal I do not take advantage of breakfasts offered however there was no coffee in the container and no staff was around to ask. I looked for staff for over 20 minutes. I could hear them but they did not respond to my frequent calls.
Business response:
Dear Susan, We sincerely apologize for the inconvenience you experienced during breakfast. It's disappointing to learn that there was a lack of coffee and that you had difficulty finding staff to assist you. This is not the level of service we aim to provide, and we appreciate you bringing this matter to our attention. Rest assured, we'll address this with our team to ensure that similar incidents are avoided in the future. Your feedback is invaluable to us, and we hope to have the opportunity to make it right during your ne... read more
Overall staff was excellent. Answered all my concerns, responded quickly to all my requests. Down side is that the location is so off the main road GPS gets confused and it took me 3 attempts to get it right.
Beware price can go up 30% during booking Receptionist was super nice and friendly. Room was really clean and even small good and was surprisingly roomy and well equipped 👍👍 Breakfast was not so good, just coffee, muffins, granola bars and yogurt. All plastic wrapped which was actually good for hygienic wise. What bothered most was during the booking the price went up 30% just when I submitted my reservation. Not nice actually evil thing to do . Everything else was great . Rooms were also quiet so good for sleeping, lots o... read more
Business response:
Dear Reino Jukka, We appreciate the outstanding review. We are delighted you loved your clean, comfortable suite. Our top priority is your comfort, so it is nice to know we exceeded your expectations. However, we are sorry our breakfast choices did not meet your taste, and we will share these notes with our concerned team for improvement. Thank you for choosing Extended Stay America. We look forward to hosting you again the next time you are in the area. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Orlando - Sanford
How is Extended Stay America Premier Suites - Orlando - Sanford rated?
Extended Stay America Premier Suites - Orlando - Sanford has a 4.1 star rating with 2,323 reviews.
When is Extended Stay America Premier Suites - Orlando - Sanford open?
Extended Stay America Premier Suites - Orlando - Sanford is open now. It will close tomorrow at 12:00 a.m.