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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok. Because it's an Extended Stay, there was a kitchenette which was adequate. Dishes and such were available up on request. The microwave oven rotating plate was in need of washinh which I had to do myself; it should have been done when the room was cleaned. The HVAC unit worked fine. The tiled floor seemed to me was in need of a thorough cleaning. The shower while very modern needed to have the grout cleaned which could have been done with some type of bleach so I don't know how long it had been since that was done. The sh... read more
Business response:
Dear Guest, Thank you for choosing our hotel for your visit to the city. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management
Seems like a lot of renters and not visitors
Room was good but no basic facilities like coffee or breakfast which they mentioned.
Business response:
Dear Guest, Thank you for choosing us. It is nice to know you had a pleasant time here and found your room good. However, we are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders so they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options. Thank you for taking the time to give us this feedback. We hope to host you again whenever your travels bring you to th... read more
Rooms wasn’t clean
Business response:
Dear Guest, Thank you for sharing your feedback. Please accept our apologies for any housekeeping oversights you experienced. Our goal is to provide our guests with clean, comfortable, and well-maintained suites; therefore, we regret not meeting these expectations. Apart from this, we hope you had a satisfactory stay. Please give us another opportunity to show you the seamless, outstanding stay you deserve; we would love to welcome you again the next time you are in the area. Sincerely,Hotel Management
Expected a free breakfast like our usual weekend stays. More of a on the go quick option.
Business response:
Dear Guest, Thank you for your review; we hope you enjoyed your overall stay with us. We also regard your comments about our breakfast and will make a note of your feedback as we always want to know how to improve our guest experience. We are grateful you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management
Bathroom needed an extra look. Great cost savings and match the accommodations
Business response:
Thank you for staying with us. I want to extend our sincere apologies for the inconvenience caused by the broken refrigerator and the condition of the bathroom, which clearly needed a closer look. We regret that we weren’t able to offer a room change during your stay.While we’re glad to hear that the accommodations matched your needs and provided great cost savings, we understand how important the small details are to a comfortable experience. We’ve taken note of your feedback and will be addressing these issues with our tea... read more
Fridge was broken. Unable to fix or switch our room.
Business response:
I’d like to sincerely apologize for the inconvenience you experienced due to the broken refrigerator in your room. We understand how frustrating this must have been, and I’m truly sorry we were unable to offer a room change during your stay.Please know that this is not the standard we strive to uphold. We have already reported the issue to our maintenance team to ensure it is resolved promptly.We truly value your understanding and patience, and we hope to have the opportunity to welcome you back for a more comfortable and se... read more
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,152 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.