Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Dear Stephen, Thank you for sharing your experience. We're glad Aaron was able to assist you during a difficult time and ensure you had a room when you needed it. Providing helpful and accommodating service is always our priority at Extended Stay America. We appreciate your feedback and hope to welcome you again under better circumstances.Sincerely,Hotel Management 

Business response:

Dear Dana Miller, Thank you for sharing your thoughts. Providing a comfortable and well-maintained environment is always a priority, and feedback like yours helps identify areas for improvement. Efforts are continually made to enhance the overall guest experience, and your observations will be shared with the team. We appreciate your perspective and hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management 

Business response:

Dear Barbara, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding the housekeeping oversights related to the bedding and the overwhelming scent from the air unit. Your feedback is invaluable, and we will address this matter with our relevant teams to ensure the guest rooms are perfectly ready to receive our valuable guests. Your satisfaction remains our top priority; therefore, we sincerely hope you will consider... read more