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Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
- Hotels
- Cranberry Township, PA
About this business
Location details
136 Emeryville Drive, Cranberry Township, PA, 16066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was not as clean as the pictures showed. Breakfast was not good and it was overpriced due to a concert in town which is no fair to begin with
Business response:
Dear Angelica, Thank you for your visit and for taking the time to write a review. We follow a strict industrial standard regarding the cleanliness and comfort of our accommodation. What you experienced is not representative of our service standards. Therefore, we are reviewing your comments with our team to see what went wrong and prevent future occurrences. Also, we are sorry if our complimentary grab-and-go breakfast was not what you expected. We value your comments as it helps enhance our guest satisfaction moving forwar... read more
Room air conditioner was very loud. Highway is right by hotel so there is a lot of background noise. Bring sound machine.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Again, thank you for contacting Extended Stay America
Very nice hotel. Room needed towels only one bath towel one washcloth. Would have liked more outlets to plug in phones etc
Business response:
Dear Jackie, Thank you so much for sharing your wonderful experience with fellow travelers. Our team strives to go above and beyond our guest's expectations by providing impeccable services and comfortable suites. Therefore, we are thrilled we met most of your expectations. Please know we offer a complimentary linen exchange service at the front desk as often as you like. Also, we have noted your remarks about the power outlets in your suite. We appreciate your comments as it helps enhance our guest satisfaction moving forwa... read more
Business response:
Thank you for taken the time to give us a review.
Clean, quiet and cost effective!
Business response:
Thank you for taken the time to write a review.
Last Time Staying Here Not the quality since they took over from Hyatt Place.On the go breakfast is bad enough,but no cream for coffee and only breakfast bars to eat.Only one elevator worked,always issues with my room key,no towels in my room.Fitness room was okay though.Overall,a little disappointing.
Business response:
Dear John, Thank you for choosing our hotel for your stay. We are sorry for your disappointment with the breakfast choices and the maintenance issue. We aim to provide the best service and well-maintained property for the comfort of our guests. Therefore, we apologize for not meeting this expectation. We appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you again to our hotel.Sincerely,Hotel Management
Business response:
Thank you for taken the time to write a review.
Would not choose to stay here again There were big issues with room, we did not get the room we booked (3rd party company was blamed). Room had drug paraphernalia, Human hair on mattress, Dirty sheets on pull out sofa bed. Hallway smells horrible. Fortunately, we only needed a to sleep. Came in late and left early. It was horrendous and shocking.
Business response:
Dear Stacy, We sincerely apologize for the situation you described. We strive to provide our guests with exceptional accommodations. Therefore we regret the issues you encountered in your suite. We are reviewing your concerns with our team to prevent such problems from repeating and ensure a flawless experience for future guests. We hope you will consider giving us a chance to redeem your confidence in our hotel next time you return to Pittsburgh.Sincerely,Hotel Management
Very noisy. Hallways smelled like weed. No breakfast, even though that was advertised when we booked. No staff in the lobby at the front desk. Rooms don’t get cleaned. Phones don’t work so you can’t ever call down to the main desk.
Business response:
Dear Kyle, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76
How is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 rated?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 has a 3.5 star rating with 2,110 reviews.
When is Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 open?
Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76 is open now. It will close tomorrow at 12:00 a.m.