Extended Stay America Premier Suites - Pittsburgh - Cranberry Township - I-76

Business response:

Thank you for your feedback, Candida. We are disappointed to hear that our property, and staffing failed to meet your expectations. We will be sure to address your concerns with the appropriate members of our team. We look forward to hosting a better experience for you in the near future. 

Business response:

Thank you for your feedback, Michel. We are saddened to hear of the challenges you had during your stay with the aroma in your rooms. Please know we will discuss this concern with our team at our upcoming meeting. We hope for another chance to share a more positive experience with you in the future. 

Business response:

Thank you for the great rating, Gloria! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our spacious rooms, convenient location, amenities, and food offerings, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon! 

Business response:

Thanks for the amazing review, Idrissa. It's excellent your time at Hyatt Place Pittsburgh Cranberry was so fantastic! We take great care in providing top-notch service for all of our guests. Your praise for our team lets us know we're doing our job! We look forward to hosting you again soon so we can share another splendid experience with you! Thank you again for sharing your feedback! 

Business response:

Thank you for the fantastic rating, Patricia! We endeavor to make all of our guests feel welcome and relaxed during their time at Hyatt Place Pittsburgh Cranberry! We can't wait to see you again soon. 

Business response:

Thanks for the outstanding rating, Tracy! We're delighted your time at Hyatt Place Pittsburgh Cranberry was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. 

Business response:

Thank you for the feedback, Kayla. We regret that your time with us was anything less than perfect. While we're happy that you appreciated our cleanliness and rooms, it's unfortunate our sound insulation didn't exceed your expectations. We strive to ensure our guests have a pleasant experience so we'll be sure to discuss your feedback with the appropriate members of our team moving forward. We hope you allow us the opportunity to share a more positive experience with you soon. 

Business response:

Thanks for the perfect rating, Gary! We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hyatt Place Pittsburgh Cranberry.