This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s an extended stay hotel but they sure don’t make it so you’d want to! We arrived 30 minutes after check-in time and there were no clean rooms so we had to wait (not long, about 10 minutes). The bathroom in the main lobby is a single stall and the toilet was a literal biohazard and unusable. The hotel hallways smelled like weed and cigarettes. Our room was clean enough for our short trip. The shower’s water pressure was pretty terrible, the TV’s color balance was so messed up and the settings are locked so we couldn’t fix... read more
Business response:
Dear Jess, Thank you for reviewing our hotel. It is glad you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working to improve, as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management
호구된 느낌 가격에 비해 매우 청결하지 못해요. 직원들은 친절한 사람도 있으나 손님하고 싸우는 것도 몇번 봤어요. 약간 요양원 같은 느낌도 듭니다. 세탁실은 비싼기도 하지만 많이 노후되었으며, 숙박료도 등급에 비해 너무 높아요. 8일간 머물렀는데 청소는 한번 해줬습니다.
Business response:
Dear NOH DOH, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting your expectations. Rest assured that we take these issues seriously and are committed to improving in these areas to ensure that all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every possible way.Sincerely,Hotel Management
Staff and rooms were great. Was afraid to leave car in the parking lot. People loitering and vaping marijuana. We felt unsafe and were very nervous to leave our car there.
Business response:
Dear Lisa, Thank you for being our guest. It is glad you had a pleasant time here and were pleased with our staff and the room. However, please accept our apologies for your disappointment with the parking. We shall share these comments with our concerned team, as customer satisfaction is always a priority. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management
Good staff.
Friendly staff, easy check in, got an upgrade due to overbooking!
Business response:
Dear Jarrid, Thank you for choosing Extended Stay America and for your delightful feedback. We are delighted to hear you had a positive experience during your stay with us. We understand how important it is to provide our guests with a comfortable and enjoyable stay, and we are glad that we were able to accommodate you. We hope that you will consider staying with us again in the future. We would be honored to have the opportunity to provide you with another exceptional experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.5 star rating with 1,683 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.