Extended Stay America Premier Suites - Providence - East Providence

Business response:

Annmarie, thank you for reviewing your stay at Extended Stay America. We are delighted to know you liked our immaculate property and that you found our convenient location to be perfect for your needs. It was a pleasure to have you as a guest, and we look forward to hosting you soon. Sincerely, Hotel Management 

Business response:

Joseph, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ryan, thank you for the great review! We know how important it is to stay in a clean, comfortable, and well-maintained property, so thank you for your lovely comments! The entire team at Extended Stay America looks forward to seeing you the next time you are in the area. Sincerely, Hotel Management 

Business response:

Suzanne, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location close to shops and restaurants and kitchen amenities. We value your feedback and look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Allyson, thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you very much for taking the time to review our hotel. Although you were satisfied overall with your suite, we are sorry we failed to meet your expectations with the bedding. We will share your feedback with the appropriate team to ensure a better experience going forward. Your concerns regarding the hot water have been shared with the maintenance team to fix the problem immediately. Thank you once more for being our guest, and we hope you will visit again soon. Sincerely, Hotel Management