Extended Stay America Premier Suites - Providence - East Providence

Business response:

Thank you for choosing to stay with us. We're sorry for not meeting all your expectations and the inconvenience you had due to it. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to read you liked our offerings and had a great stay with us. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel. Although you had a pleasant stay, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management 

Business response:

We apologize for the wifi issue. Also, we are sorry for the breakfast not being according to your satisfaction. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and regret the inconvenience it caused. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose again in the future. Sincerely, Hotel Management 

Business response:

We enjoyed reading your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable, comfortable stay and our location close to highway and airport was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us. We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location as well as friendly and professional staff. We look forward to welcoming you back soon. Sincerely, Hotel Management