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Extended Stay America Premier Suites - Providence - East Providence
- Hotels
- East Providence, RI
About this business
Location details
1000 Warren Ave., East Providence, RI, 02914, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The initial check in went well as the front desk person was really friendly and helpful. The front desk button on our phone in our room was always busy. In addition, we had a hard time getting anyone to come to the desk. We stood at the front desk waiting as no one was there. Sometimes we just gave up and walked away. This happened repeatedly. We were really surprised that there weren't any toiletries in our room and that no one came to clean the rooms either. I thought that there would be dishes in our room but we had to as... read more
Business response:
We apologize as our front desk associates were not available when needed. We never meant to cause any discomfort to you, but what you experienced is not acceptable, and we will surely be working on the feedback provided to enhance our service levels. Since we are an extended stay property, our guests often bring their items like hair-dryers, toiletries, and other things, but these are also available upon request at the front desk. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer ... read more
Overall great experience. Front desk very friendly and accommodating. Room was clean, bed was comfortable.
Business response:
Karen, thank you for sharing your delightful comments with us. We take great pride in providing our guests’ with well-appointed rooms and the best service we possibly can, and it was highly appreciated by us to know you acknowledged these as the factors which made your stay a memorable one. Please do try and visit Extended Stay America again soon. Sincerely, Hotel Management
Slightly confused that the “front” of the building was around the back but other than that perfect for the one night I stayed. Front desk was helpful and friendly and the overall place was very clean and modern.
Business response:
Thank you for choosing Extended Stay America. We are glad to know you liked our front desk staff and enjoyed our clean property. However, we regret any inconvenience you had. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Clean, good service. The rooms were very nice and the beds were very comfortable.
Business response:
Dave, thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay at our spotless property. We are also glad you loved your comfortable accommodations and our excellent service. Thank you once again, and we hope to welcome you back soon. Sincerely, Hotel Management
Easy access from road. Didn’t like that the snack machine was all the way on the first floor, instead of one on each floor
Business response:
Thank you for choosing Extended Stay America for your recent stay. We appreciate your kind comments about our convenient location. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. We appreciate your suggestions and look forward to seeing you again soon. Sincerely, Hotel Management
The property is well maintained. The staff is friendly and helpful.
Business response:
Thank you for the great review! We are glad you loved our well-maintained property and friendly staff. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you again for staying at Extended Stay America and, we hope to see you the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Providence - East Providence
How is Extended Stay America Premier Suites - Providence - East Providence rated?
Extended Stay America Premier Suites - Providence - East Providence has a 4.1 star rating with 2,123 reviews.
When is Extended Stay America Premier Suites - Providence - East Providence open?
Extended Stay America Premier Suites - Providence - East Providence is open now. It will close tomorrow at 12:00 a.m.