Extended Stay America Premier Suites - Providence - East Providence

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you impressed with your room and that our location was perfect for your needs. We look forward to seeing you again the next time your travel needs bring you back to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

All of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We're glad to know overall you had a pleasant time with us and that you liked having a kitchenette in your room. However, we're sorry for not meeting some of your expectations. We will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Siv, thank you for being our guest at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry cleanliness and noise issues you encountered during your stay. We assure you that we have discussed your feedback with the concerned teams, and we’re working with them to be more diligent with our efforts moving forward. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Curtis, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management 

Business response:

Thank you for your review. We're sorry for the inconvenience you had due to our hotel policy and for not meeting your expectations with our grab-and-go breakfast. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their personal amenities such as hairdryers and toiletries. We also assure you that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while planning the new breakfast offerings. We hope you will... read more