Extended Stay America Premier Suites - Tampa - Fairgrounds - Casino

Business response:

Dear Guest, Thank you for your kind feedback! We are so pleased to hear that you had a positive experience at Extended Stay America. It’s always our goal to provide great service and comfort for our guests. We appreciate you taking the time to share your thoughts and would love to welcome you back for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your recent review of your stay. We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will ensure our front desk staff clearly communicate our services and amenities during arrival and provide each guest with the professional customer servic... read more

Business response:

Dear Guest, Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience during your stay. Our team takes great pride in providing a welcoming atmosphere and maintaining clean, comfortable rooms, so it's fantastic to know you enjoyed these aspects. We truly appreciate your kind words and would be honored to have you stay with us at Extended Stay America again.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re glad you chose to stay with us and appreciate your comments. We understand that having to request a hair dryer at the front desk may have felt unusual. As part of our extended stay model, certain amenities are available upon request to ensure they are freshly maintained and ready when needed. While our accommodations are designed to be practical and budget-friendly, we are always looking for ways to enhance comfort and convenience. Your input is truly valuable, and we hope to im... read more

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear you enjoyed a quiet stay and restful night during your visit for the soccer tournament. We understand your disappointment regarding our grab-and-go breakfast and apologize for the limited options, especially when traveling for an athletic event. While our offerings are designed for quick convenience, we recognize the importance of more substantial choices and are sharing your comments with the appropriate team for future planning. We appreciate you giving us a try a... read more