Extended Stay America Premier Suites - Titusville - Space Center

Business response:

Matthew, thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with most aspects of your stay. However, we apologize that there were internet service issues during your stay. We appreciate you bringing this to our attention, and our service provider has been made aware of the problem. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for your candid evaluation. We regret not meeting your expectations and are sorry for the inconvenience you experienced due to the lack of hot water. We apologize for this, and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to welcome you back. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Manageme... read more

Business response:

Kathy, thank you for staying with us and providing your feedback. It's great to know you enjoyed your clean and spacious suite! Our Housekeeping and Engineering teams work diligently to ensure our facilities stay fresh and clean for our guests, so they will be happy to hear your comments. We look forward to having you back at Extended Stay America on your next visit to our area. Sincerely, Hotel Management