Extended Stay America Premier Suites - Ukiah

Business response:

Dear Guest, We sincerely apologize that the King room you reserved was not available upon your arrival. We understand how frustrating this must have been and truly appreciate your patience. While we strive to honor all room requests, availability can vary depending on availability. Thank you for choosing us, and we hope you will give us another opportunity to provide the accommodations and experience you expected on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the area! We are glad to hear that your experience at Extended Stay America left you with such a positive impression. Our team works hard to provide a comfortable and welcoming environment, and it’s wonderful to know it stood out during your visit. We truly appreciate your feedback and hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are thrilled that your time with us was so amazing! Our location, services, and amenities, along with our dedicated team of hospitality professionals, help to create a memorable experience for our valued guests. Thank you for taking the time to share this; we look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you taking the time to share your feedback. We’re glad the room met your expectations overall, though we regret that the noticeable food smell affected your comfort. Feedback like yours helps us ensure every guest enjoys a consistently welcoming and comfortable environment. We value your insights and hope your next visit is even more enjoyable and relaxing. Sincerely, Hotel Management 

Business response:

Dear Garrett, Thank you for choosing Extended Stay America. We’re glad you enjoyed your visit! We appreciate your suggestion regarding our amenities as we continue to explore ways for future enhancements. It was lovely hosting you. We look forward to welcoming you back soon! Sincerely, Hotel Management