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Extended Stay America Premier Suites - Ukiah
- Hotels
- Ukiah, CA
About this business
Location details
3101 N State St, Ukiah, CA, 95482, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is next to a liquor store where people were definitely living in their cars, the area outside smelled like urine. The doors were locked so people couldn’t just wander in but made us nervous for our vehicles. They tried to have us come back after check in time because they didn’t have a room available and I had to speak to a manager to get checked in. There are better places to stay in town
Business response:
Dear Shelby, We sincerely apologize for the concerns you had regarding the surrounding area and your check-in process. Your safety and comfort are very important to us, and we regret any inconvenience caused by the delay and the neighborhood conditions. We appreciate your feedback as it helps us improve our services and address issues promptly. We hope you will consider giving us another opportunity to provide a better stay in the future. Sincerely, Hotel Management
Nice new hotel but breakfast was non existent
Business response:
Thank you for your feedback and definitely we will be looking into improving our breakfast.
Great kitchenette if you bring your own dishes I chose this because the website said hot breakfast included. There was no hot breafast. There was cheap packaged danishes. The coffee was from a thermas and was cheap tasting. Never again.
Business response:
Dear Andrea, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders. Hence, they are aware of our guests' wishes regarding breakfast choices, which assists them in determining future options.Thank you for taking the time to give us this feedback. We hope to host you again with your desired stay.Sincerely,Hotel Management
Upon arrival, we were informed that while our room was ready, their systems were down, preventing us from completing the check-in process. What made this situation even more frustrating was that the hotel staff did not communicate this issue to us earlier. We were left waiting for an entire hour with no updates or explanations. When we finally approached the front desk again, we were told that there was no timeline for when the system would be fixed. This lack of communication and transparency was incredibly disappointing. W... read more
Business response:
Dear Sam, Thank you for sharing your experience. We sincerely apologize for the inconvenience and frustration during check-in due to system issues. Clear communication and timely updates are crucial, and we regret that we fell short in this instance. Our top priority is to provide exceptional hospitality and make our guests feel welcome. Your feedback is invaluable, and we will address these concerns with our team to prevent such issues. We appreciate your patience and hope to offer you a more seamless and accommodating expe... read more
breakfast was sold out @ 7:50 am
Business response:
Dear Robert, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with our breakfast service. Ensuring all guests have access to our amenities is a priority, and we regret that this was not the case during your stay. Your comments have been shared with our team to address the issue promptly and improve our service. We appreciate your understanding and hope to provide a better experience in the future.Sincerely,Hotel Management
The Owner is annoying! I don’t recommend this hotel in Ukiah, if you have family or friends as guest. The lady that owns this hotel will bother you. I had a visitor it was before 10pm and she made it very difficult and uncomfortable for my guest and I. She wanted my family member to pay to visit me. If this owner doesn’t want any guests in her hotel she should not be in business she was annoying. I only stayed there 30 minutes. I felt uncomfortably after that. I won’t be coming back.
Business response:
Dear Guest, We deeply regret the discomfort and inconvenience you experienced during your brief stay. Providing a welcoming environment for our guests and visitors is essential, and we apologize for falling short of this expectation. Your feedback regarding the interaction with the owner is concerning, and we assure you that we take such matters seriously. We will address this issue internally to prevent similar occurrences in the future. We understand your reluctance to return, but we hope you'll reconsider, as we are commi... read more
Terrible place The lady at the front desk was extremely rude. The hotel is a fancy motel 6 at best. It’s been remodeled but done terribly. I had trash still in my room, the hotel stunk, the shower head can spin 360, which is threaded in the wall, so possibly leaking behind the wall. The bed is extremely uncomfortable. The front desk lady nickel and dime me for extra charges that I was unaware of and honestly don’t know if they were legit.
Business response:
Dear Jerremy, We deeply regret the negative experience you encountered during your recent stay. It is disheartening to hear about the rudeness you experienced from our front desk staff and the dissatisfaction with the room's condition and amenities. Your feedback is invaluable, and we will address these concerns to ensure a more pleasant experience for our guests. Clear communication regarding additional charges is essential for ensuring transparency and providing a positive guest experience. We apologize for any confusion o... read more
I booked my room and I’m still standing at the lobby waiting for my room to show up. 15 min wait is a pain when you’re tired.
Business response:
Dear Jim, Thank you for reviewing our hotel. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you once again for your feedback; we wish you all the best for your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Ukiah
How is Extended Stay America Premier Suites - Ukiah rated?
Extended Stay America Premier Suites - Ukiah has a 4.2 star rating with 455 reviews.
When is Extended Stay America Premier Suites - Ukiah open?
Extended Stay America Premier Suites - Ukiah is open now. It will close tomorrow at 12:00 a.m.