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Extended Stay America Premier Suites - Yuma

4.3
  • Hotels
  • Yuma, AZ

About this business

HospitalityHotels

Location details

550 Rio Vista Drive, Yuma, AZ, 85365, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.3772,580 reviews
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Kathleen's profile image
Kathleen 
a week ago
Claudia's profile image
Claudia 
a week ago

The front desk was not very friendly. They did the job but not very helpful. Our key stopped working. My reservation was for a double bed and a sofa bed. The room had a sofa bed but the sofa did not have a mattress. The front desk changed my room and gave me 2 beds after arguing for a minute trying to tell me that it just said sofa on the reservation. Thanks to Cracker barrel next door we could have breakfast. Other than that the place is isolated. 

Business response:

Dear Claudia, Thank you for sharing your experience. We regret that your stay did not fully meet expectations. It’s disappointing to hear that the service you received lacked warmth and that the initial room arrangement did not meet your expectations. While we’re glad a more suitable accommodation was ultimately provided, the process should have been smoother. Your feedback helps us identify areas that need improvement, and we are committed to ensuring that future visits feel more welcoming and hassle-free. Sincerely, Hotel ... read more

Tabitha's profile image
Tabitha 
a week ago

The property was clean and staff was friendly. Our door lock needed the batteries replaced and front desk staff came up with me and took care of it right away. The property is close to dining and a 20ish minute drive to the aquarium etc. Although clean, the property is clearly run down. The floor in our room was very hilly and the bathtub needed recalling. Our room door would stick every few times and we’d have to finagle it to get it open. 

Business response:

Dear Tabitha, Thank you for your valuable feedback. We are pleased that you found the property to be clean and that our staff was responsive and helpful. We are also glad that the location met your needs. We acknowledge the concerns you raised and appreciate your insights, which will be shared with our team as part of our ongoing commitment to improving the overall guest experience. We look forward to the opportunity to welcome you back to Extended Stay America in the future. Sincerely, Hotel Management 

Desiree's profile image
Desiree 
a week ago

Grab and go free breakfast, no seating. Would stay again. 

Bernadette's profile image
Bernadette 
a week ago

You get what you paid for Front desk was friendly and helpful. We came for a concert and unfortunately, I believe people were smoking weed as my room filled with the smell. It was manageable. 

Karen's profile image
a week ago

My only complaint was breakfast....very littler available. It was much better a few years ago. 

Business response:

Dear Karen, Thank you for your feedback and for being a returning guest. We’re sorry to learn that the breakfast did not meet your expectations this time. We understand how important a satisfying breakfast is to start the day, and your comments have been shared with our team as we explore ways to improve our offerings. Your continued support means a lot, and we look forward to welcoming you back soon with a better experience. Sincerely, Hotel Management 

ramon's profile image
a week ago
Tamara's profile image
Tamara 
a week ago

I arrived a little early. Waa unable to check in at 3p. Rooms were not available. There was no one at the front desk for my to check out. I had a 5a flight and needed to leave by 230a. I left a note with my room key at the desk in order to not miss my flight! Ms Antoinette was nice, but very short staff. 

Business response:

Dear Tamara, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with early check-in and during your early morning departure. We understand the importance of timely service, especially when traveling on a tight schedule, and we are sorry that this was not your experience. We truly appreciate your patience and your kind words about our staff, Antoinette; we will be sure to recognize her efforts. Your feedback will be shared with our management team for improvement. We appreciate your ... read more

Maureen's profile image
Maureen 
a week ago

The property had plumbing issues, showering in standing water. The pipes made gurgling noises in the night. The room is supposed to have pots pans coffee maker silverware, none of that offered. When asked they said too many people steal coffee pots. None available. Upon insistence we received plastic silverware and two pots,no frying pan. Two plates two bowls and a spatula. Definite language barrier to understanding requests. Room was clean and spacious 

Business response:

Dear Maureen, Thank you for sharing your experience with us. We’re glad that you found the room clean and spacious. However, we acknowledge that the plumbing issues and missing kitchen items detracted from your overall comfort. Your feedback is invaluable, and we will use it to enhance our services and ensure a more consistent experience in the future. We look forward to the opportunity to provide you with an improved stay next time. Sincerely, Hotel Management 

Frequently asked questions about Extended Stay America Premier Suites - Yuma

How is Extended Stay America Premier Suites - Yuma rated?

Extended Stay America Premier Suites - Yuma has a 4.3 star rating with 772,580 reviews. 

When is Extended Stay America Premier Suites - Yuma open?

Extended Stay America Premier Suites - Yuma is closed now. It will open at 9:00 a.m.