Extended Stay America - Providence - Airport

Business response:

We appreciate you being our guest at Extended Stay America - Providence – Airport. It’s our pleasure knowing you truly enjoyed the excellent service provided by our staff. However, we are sorry if any inconvenience caused and regret the same. We hope you will consider staying with us once again as we would love to provide you with a much better stay. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America - Providence - Airport. We truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable suites. We look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for taking the to share your experience at Extended Stay America - Providence – Airport. We are glad to know that you had a pleasant stay with us. We value your business and hope to see you again soon. Sincerely, General Manager 

Business response:

Michael, thank you for being our guest at Extended Stay America - Providence - Airport. It’s nice to read you had an overall pleasant stay, but we apologize if any inconveniences were experienced. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager 

Business response:

Connie, I am disappointed read about the issues you experienced and that we failed to provide the attentive service you deserved. Our main focus has always been on guest service and I promise we will use your evaluation as an incentive to step up our game. We hope you give us another chance and stay with us the next time you are in the area. Sincerely, General Manager 

Business response:

Elizabeth, thank you for your feedback. I am sorry for the inconvenience you experience while you were here. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope to have another opportunity to make this up to you in the future. Sincerely, General Manager