Extended Stay America - Providence - West Warwick

Business response:

Dear Guest, Thank you for sharing your experience. We are pleased you found the room clean and appreciated the comfort of the air conditioning. We regret that the noise levels affected your rest and that the room could have felt more updated. Please note that kitchenware is available upon request at the front desk to ensure all items are freshly cleaned and ready for use. Your feedback is valuable and will be shared with our team as we continue to enhance guest comfort. We hope you will consider staying with us again for a m... read more

Business response:

Dear Guest, Thank you for sharing your experience for Extended Stay America. We are glad to hear the room met your expectations, but we are sorry about the issue with the shower temperature. That’s not the level of comfort we aim to provide, and we have shared your comments with our maintenance team to ensure it’s addressed promptly. We appreciate your input and hope to offer a more comfortable stay next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback! We are glad to hear you appreciated the convenience of our laundry facilities and in-room kitchen. It’s great to know these amenities helped make your stay more comfortable. Extended Stay America looks forward to welcoming you back again soon! Sincerely, Hotel Management 

Business response:

Dear Guest, We are happy you chose Extended Stay America for your recent visit to the city. It is great to know you had a comfortable and peaceful hotel experience. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We are glad you liked the kitchen setup and appreciate your suggestion for additional outdoor seating. Your input is valuable and will be shared with our team as we continue improving guest comfort. We hope to welcome you back for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Carlos, Thank you for taking the time to share your thoughts. We are glad that your overall stay was positive. We do, however, regret that noise impacted your experience, and we will review ways to help minimize disruptions and create a more peaceful environment for our guests. Your feedback is valuable as it helps us improve, and we hope to have the opportunity to provide a more comfortable stay on your next visit. Sincerely, Hotel Management