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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Housekeeping is terrible. We were given a room that was supposed to be clean but had leftover food in the kitchen and a used washcloth in the bathroom. We were given another room which was fine except the window didnt lock. The front office staff were truly understanding and professional.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback concerning the housekeeping issues has been shared with the concerned department, and we are taking appropriate steps to improve our future guest experiences. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Good It was good
Business response:
Joseph, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Carrie, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Nice and cozy The room was clean and comfortable. Some of the furniture could stand an upgrade.
Business response:
Jean, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and that we were able to meet your expectations for a relaxing stay. Your constructive feedback is appreciated, and we hope you will come back to see us soon. Sincerely, Hotel Management
It felt like you were at home. But they had no ice or water. No dishes.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. Also, please know to ensure the cleanliness of kitchenware they are kept at the front desk. Also, we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
We needed a place to stay for 2 nights, plus i had a small dog. They had rooms available and for a decent price. I was concerned because they are a per friendly facility but when we got to our room i was please to say it didnt smell like dogs. The room was clean and fresh. Our bed was also very clean. I was pleasantly surprised and pleased qith the overall experience. I will stay again.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you were impressed with your well-appointed room and that you had a nice time with your furry friend. We appreciate your business and look forward to seeing you & your best-friend again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.