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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice room
Business response:
John, thank you for evaluating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted to know how happy you were with your well-appointed. We appreciate your business and hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Sticky Floor The kitchen floor,in front of the refrigerator, was sticky. Otherwise everything was excellent.
Business response:
Cliff, thank you for being our guest at Extended Stay America. We are pleased overall you enjoyed your stay. Your feedback regarding the cleanliness will be shared with our housekeeping team. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good value for families Spacious room. Kitchen is not equipped, you have to request items from front desk. There is no ice machine in the hotel. Service staff was helpful.
Business response:
Michelle, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your well-kept room and were impressed with our courteous associates. Also, we receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Budget hotel There are two Extended Stay in the area and I think I got the older location. Some of the furniture were broken, the room smelled of smoke when we first entered even though it was a non smoking room, and it did not have as much toiletries, linens, or utensils as a typical Extended Stay America would have. Breakfast-to-go was also so-so but okay. Would have been better if it had some fruits or something similar as well aside from the usual offering and packaged foods.
Business response:
Ryan, thank you for being our guest and sharing your feedback online. Although you liked certain aspects of your stay, we apologize for your less than stellar stay. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll consider a return visit to our hotel so that we can provi... read more
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Staff was super friendly and helpful. Only down side was an rather uncomfortable bed
Business response:
stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. Your feedback regarding bedding will be shared with our team. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Looked nice online. Once we got there we realized it wasn’t so nice. Apparently there is no housekeeping on the weekend so you are on your own.
Business response:
Cameron, we are sorry our property was not to your expectations and that you had an unpleasant stay with us. Also, please know to respect the privacy of our guests housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.