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Extended Stay America - Raleigh - Cary - Regency Parkway South
- Hotels
- Cary, NC
About this business
Location details
3100 Regency Pkwy., Cary, NC, 27518, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was fine. The facility and grounds requires some attention. Open and full garbage bins sat in the parking lot and at almost every exit doors. The parking lot had quite a bit of litter. There were people constantly in the parking lot, some were sleeping in their cars and others smoking. The staff appeared to also be smoking in sprinkler control room in the back. The front desk was not attended and when called 2x there was no pickup. When the internet went down, the front desk attendant told me "i dont know nothing ab... read more
Business response:
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more
Business response:
Tessa, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Chris, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Staff was friendly and helpful but hallways smelled of fish and rooms smelled like they were smoked in.
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of your stay, we apologize for the odor issue. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Acceptable room and facility for a good price, served our needs.
Business response:
Thank you for choosing Extended Stay America. We are pleased to know you enjoyed your suite along with the fully-equipped kitchen and had a nice time with us. We appreciate your kind comments. Please come and see us again soon! Sincerely, Hotel Management
Business response:
Mary, thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
I was attracted to it by the low price - there was a reason! Breakfast was "minimal", coffee soon ran out, and it was defined as grab and carry - basically a granola bar! There was no dishes, coffemaker, or utensils, you had to ask for them, and the place just felt musty and a bit grimy. Upon leaving I said to myself I had save $200 over the 4 day stay, but for a single night or two night stay, I think I would choose differently!
Business response:
Thanks for evaluating your experience at our hotel. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. As per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope to have the opportunity to serve you again on your future visit to our ci... read more
I love how the place was well put together, nice staff, and the cleaniness of the area.
Business response:
Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We appreciate the review and look forward to having you as our guest again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - Cary - Regency Parkway South
How is Extended Stay America - Raleigh - Cary - Regency Parkway South rated?
Extended Stay America - Raleigh - Cary - Regency Parkway South has a 3.2 star rating with 1,111 reviews.
When is Extended Stay America - Raleigh - Cary - Regency Parkway South open?
Extended Stay America - Raleigh - Cary - Regency Parkway South is open now. It will close tomorrow at 12:00 a.m.