Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive

Business response:

Thanks for taking the time to review Extended Stay America. We are glad you had an overall pleasant visit and our facilities were adequate to your needs. Having said that, we apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide... read more

Business response:

Thank you for staying at Extended Stay America. We are glad you had a comfortable time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are glad to know you had a good time here and were satisfied with all the aspects we offer. We also appreciate your observation and have taken a note of the same. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for making Extended Stay America a part of your travel plans. We are glad to know all went great during your stay and that you were especially happy with the convenience of a kitchenette in your room. It was a pleasure hosting you, and we look forward to serving you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Ariana, thank you for choosing Extended Stay America and sharing your experience. We are thrilled to know you loved almost everything we offer and enjoyed being with us. We value your observation in regard to the Wi-Fi and have shared your concerns with my engineering team to take corrective actions. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Leslie, we certainly apologize for the noise issues you experienced which led to a less than perfect stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us another chance to serve you better in the future. Sincerely, Hotel Management