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Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
- Hotels
- Raleigh, NC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
921 Wake Towne Dr., Raleigh, NC, 27609, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was supposedly smoke-free, but the whole room smelled like smoke and weed.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
The staff were excellent and the room was clean and spacious. The stay was lovely.
Business response:
Thank you for sharing your wonderful experience at Extended Stay America. We are delighted to read our outstanding service and your well-appointed room helped make your stay a memorable one. It was our pleasure hosting you, and we hope to be your first choice every time you visit our area. Sincerely, Hotel Management
very good except The breakfast need improve.
Business response:
Gong, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We value your feedback in regard to breakfast will be shared with our food and beverage team. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
It's ok Went thru a process to keep my room. Had to call three times before someone can help me. I was stuck in VA for 4 hrs in traffic, which made me check in a little late. Overall the staff that was at the hotel had poor customer service skills, Expedia over the phone was worse. Held for 1 hr until the guy over the phone knew. And understood what to do.
Business response:
We certainly apologize for the issues you encountered which led to a less than satisfactory stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, Hotel Management
Nice hotel good price, good for bus 2 downtown Needed a hotel with easy access to bus to get to Wideopen Bluegrass in downtown Raleigh Had problem with excessive noise from room above. Have to ask for kitchen items as they do not have them in room already.TV is basic cable.
Business response:
Kevin, thank you for being our guest and for your review. Although you enjoyed your overall time with us and were impressed with our convenient location and affordable rates, we apologize for the noise issues you experienced. Please be informed, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Please give us another chance to serve you better in the future. Sincerely, Hotel Management
Business response:
Rick, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Only for 1night. It was good, the elevator needs a facelift and the halls were kinda sad! Bad colors, the Room) had a funny smell but it was very clean. The sheets on the bed were clean but old. Lost of lent balls. And out lets were hard to get to none behind the nightstand .
Business response:
Thank you for being our guest. We are pleased to know you had a good time here and that your overall experience was pleasant. However, we’re sorry for the inconvenience you had here. I have shared your feedback with my entire team and will use it as a training tool to improve our performance moving forward. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
Business response:
Laura, thank you for staying at Extended Stay America. We are glad our service and facilities were to your satisfaction. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive
How is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive rated?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive has a 4.2 star rating with 1,020 reviews.
When is Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive open?
Extended Stay America - Raleigh - North Raleigh - Wake Towne Drive is open now. It will close tomorrow at 12:00 a.m.