Extended Stay America - Ramsey - Upper Saddle River

Business response:

Dear Guest, Thank you for sharing your experience. We’re pleased to hear that your accommodations were generally well-kept, though we regret that the bathroom did not reflect the same standard. We understand how disappointing this must have been and appreciate you bringing it to our attention. Your observations help us ensure a more comfortable and enjoyable stay for our guests. We hope to welcome you back soon for a visit that feels far more comfortable and seamless. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience with us. We are very sorry that our breakfast options were limited during your stay. Your feedback has been shared with our team to help ensure future guests enjoy a fuller selection. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a stay that reflects the comfort and convenience we strive to offer. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re delighted to know the service you received left such a positive impression during your stay. Creating a welcoming and supportive environment is always our goal at Extended Stay America, and it’s wonderful to hear that reflected in your experience. We truly appreciate your kind words and look forward to the opportunity to provide you with another comfortable and enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest, It sounds like you enjoyed a nice breakfast outing with your colleagues, and we’re glad your visit gave you time to relax with them. We hope the rest of your stay at Extended Stay America was just as comfortable and convenient. During future visits, we invite you to enjoy our complimentary grab-and-go breakfast and fresh coffee each morning. We look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts following your recent visit. We regret to learn that the morning offerings did not meet your expectations, and we appreciate you taking the time to let us know. Our grab-and-go breakfast is designed for convenience, but your input is valuable as we continue to explore ways to enhance it. We are also grateful for your acknowledgment of our team’s efforts. Your perspective helps us identify opportunities to meet our guests’ expectations better, and we hope to have another chance ... read more