Extended Stay America - Ramsey - Upper Saddle River

Business response:

Dear Guest, Thank you for choosing Extended Stay America. We're pleased that your experience was smooth and there were no concerns during your visit. It's always encouraging to hear when guests feel satisfied and comfortable throughout their stay, as our team works hard to maintain a welcoming and well-kept environment. We appreciate the opportunity to host you and look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback about your stay with us. We apologize that our hotel didn't quite meet your usual standards. We'll take your comments about the hotel's condition into consideration for future improvements. On the positive side, we're glad our staff were friendly and welcoming. We appreciate your acknowledging our location. Please allow us another occasion to provide you with the hospitality you deserve. Sincerely, Hotel Management 

Business response:

Dear Guest,We’re sorry the breakfast offerings didn’t meet your expectations. We understand that many travelers look forward to a more complete breakfast option, and it would have been helpful to communicate this more clearly at the time of booking. We’ll review how this information is presented so guests can make informed choices. That said, we’re glad you found the property pleasant overall, and we appreciate you taking the time to share your experience with us. We hope to have another opportunity to welcome you back and p... read more

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We're pleased to know that the room met your expectations for cleanliness. A clean and comfortable environment plays a big part in a relaxing stay, and we're glad we could offer that during your visit. We appreciate you choosing to stay with us and look forward to welcoming you back for another enjoyable experience.Sincerely,Hotel Management