This profile has been claimed by the business owner or representative.
Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
tres bon hotel bien placee et tres abordable les chambres tres grands et bien meublee mais les propetee est nul et pas de petit dejeuner comme marque plus tot et cafe muffen
Business response:
Thanks for being our guest at Extended Stay America. We are delighted to read to read you were impressed with your room and found us to be a good value. Your feedback in regard to breakfast will be shared with our food and beverage team. Thank you again for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Poor WiFi but decent hotel. As a frequent guest of Extended Stay America I must say everything is good to great except for the terrible WiFi, no speed, even if you pay for the faster speed and inconsistent connectivity.
Business response:
Richard, we appreciate you choosing our hotel and for providing your candid feedback. It is a pleasure knowing you had an overall comfortable stay and that you liked our courteous service. However, we are sorry to learn you experienced a slow internet connectivity in your suite. Thank you for bringing this to our attention, and the issue has been resolved. We enjoyed having you as our guest and hope to see you again. Sincerely, Hotel Management
Appearance was good outside & inside. Bkfst was coffee & prepackaged muffin ok. Bed felt like pressed saw dust. Linen done in house. Wrinkled. Bed slanted to floor on window side from middle. After 1st day room furnishings & surfaces covered in white soot type substance.
Business response:
Georgette, thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to read we did not meet your expectations and regret the inconvenience this caused. Your comments will help us as we continually improve our amenities and service moving forward. Thanks again, and hopefully we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Excellent customer service from front desk staff ! The people at the front desk provided some of the best customer service I've ever seen in a hotel. They were very personable and friendly, and they bent over backwards to be helpful. We asked for extra pillows, and they delivered them in literally minutes. We asked for the dishes & utensils, and they delivered them in less than 15 minutes. It would have been sooner, but they were taking care of other people at the front desk at the time. I asked if there was a recycling faci... read more
Business response:
Michael, thank you for staying with us again and making Extended Stay America your home away from home. We are glad to read you were not only pleased with our location close to the points of your interest but also appreciated the great service and hospitality you received from our staff. Your feedback will be shared with the entire team to motivate them to continue delivering exceptional customer service. Thanks once more for being our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Wilfredo, thank you for the wonderful four-star rating of your stay at Extended Stay America. We are thrilled that you had an excellent experience, and that we met all of your expectations. We would love to welcome you the next time your travels bring you to the area. Sincerely, Hotel Management
Hometown Visit This was the best hotel stay that I have ever had. It didn't seem like it was going to be at first, because upon entering my room I sat on the bed and the mattress collapsed to the floor. My daughter notified the desk, and the guy was right there and fixed it right away. It turned out that the mattress was more comfortable than my mattress at home-best hotel sleep ever. I have never stayed at a place where the staff was so genuinely friendly and accomodating.
Business response:
Thank you for the wonderful review of Extended Stay America. We are delighted to read you loved our exceptional service and your comfortable room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
would stay again
Business response:
JD, thank you for being our guest at Extended Stay America, and we are happy to read you had a great experience with us. Thanks again for your feedback and we look forward to welcoming you back when in the area. Sincerely, General Manager
There was hair in the bathroom (shower and sink), there was an odor to the room, and the walls are incredibly thin, so be ready to listen to your neighbors all night. On the bright side, it's a great area with lots of places to escape to.
Business response:
It is disheartening to read we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Be assured your concerns have been shared with the appropriate teams to take necessary actions. We regret the inconvenience caused, and please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, General Manager
Friendly staff, no hiccups just what I needed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Business response:
Thank you for taking the time to share your kind review of Extended Stay America. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 4.2 star rating with 985 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.