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Extended Stay America - Ramsey - Upper Saddle River
- Hotels
- Ramsey, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
112 State Rt. 17, Ramsey, NJ, 07446, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was comfortable although a bit Spartan on amenities such as drinking cup. Noise level was good. Staff. Very friendly and helpful. Being issued an ashtray at registration was a bit weird.
Business response:
Thank you for staying with us. We are glad to read you liked your comfortable room and our courteous service. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
The staff was amazingly friendly, and accommodating, but both rooms I stayed in had issues with cleanliness.
Business response:
Thank you for taking the time to share your feedback. Although you liked our courteous associates, we are sorry for the cleanliness issues you experienced during your stay. We have shared your concerns with our housekeeping team to ensure a review of our processes so that this does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with a better stay you should always expect from us. Sincerely, Hotel Management
Decent place to rest your body It's average but don't expect to use the kitchenette facilities unless you bring your own pots pans plates cups fork and spoon. The cupboards were absolutely empty, at least in my room. On the plus: clean room, heat works, fan not too loud, tv smaller screen but ok (flat screen at least. Not the old tube style, whew!), shower pressure good and plenty of hot water. Staff very friendly.
Business response:
David, thank you for being our guest. We are pleased to know you liked most of the aspects of your stay, but we are sorry you were not happy with our dishware policy. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Business response:
Vinicio, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
heat didnt work. but other wise great
Business response:
Steve, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable. That being said, we are sorry for the issue you experienced in your room and have shared it with my maintenance team to ensure not future guest experiences the same. We hope this didn’t overshadow your otherwise great visit and that you will choose us again in the future. Sincerely, Hotel Management
The staff was pleasant & professional Trevor took very good care of us. Everyone was very accommodating & pleasant.
Business response:
Thanks for the awesome feedback. Our staff is committed to providing excellent service, so Trevor will be happy to know their efforts helped make your stay a great one. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Business response:
Jeffery, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, Hotel Management
Nice reception staff,housekeeping could use some work. You never hear from housekeeping no matter how long you stay.
Business response:
Thank you for reviewing your stay at Extended Stay America. We're happy overall you had a good time, but we're sorry for the service issue you experienced by the housekeeping team. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
Excellent service prompt and courteous and helpful
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and impressed with the exceptional service provided by our staff. We will be sure to share your compliments with my entire team for a job well done! Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Ramsey - Upper Saddle River
How is Extended Stay America - Ramsey - Upper Saddle River rated?
Extended Stay America - Ramsey - Upper Saddle River has a 4.2 star rating with 985 reviews.
When is Extended Stay America - Ramsey - Upper Saddle River open?
Extended Stay America - Ramsey - Upper Saddle River is open now. It will close tomorrow at 12:00 a.m.