Extended Stay America - Ramsey - Upper Saddle River

Business response:

Vinicio, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management 

Business response:

Steve, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable. That being said, we are sorry for the issue you experienced in your room and have shared it with my maintenance team to ensure not future guest experiences the same. We hope this didn’t overshadow your otherwise great visit and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. Our staff is committed to providing excellent service, so Trevor will be happy to know their efforts helped make your stay a great one. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Jeffery, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're happy overall you had a good time, but we're sorry for the service issue you experienced by the housekeeping team. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and impressed with the exceptional service provided by our staff. We will be sure to share your compliments with my entire team for a job well done! Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read to read you were impressed with your room and found us to be a good value. Your feedback in regard to breakfast will be shared with our food and beverage team. Thank you again for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Richard, we appreciate you choosing our hotel and for providing your candid feedback. It is a pleasure knowing you had an overall comfortable stay and that you liked our courteous service. However, we are sorry to learn you experienced a slow internet connectivity in your suite. Thank you for bringing this to our attention, and the issue has been resolved. We enjoyed having you as our guest and hope to see you again. Sincerely, Hotel Management 

Business response:

Georgette, thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to read we did not meet your expectations and regret the inconvenience this caused. Your comments will help us as we continually improve our amenities and service moving forward. Thanks again, and hopefully we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management