Extended Stay America - Ramsey - Upper Saddle River

Business response:

Thank you for taking the time to share your feedback. Although you liked our courteous associates, we are sorry for the cleanliness issues you experienced during your stay. We have shared your concerns with our housekeeping team to ensure a review of our processes so that this does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with a better stay you should always expect from us. Sincerely, Hotel Management 

Business response:

David, thank you for being our guest. We are pleased to know you liked most of the aspects of your stay, but we are sorry you were not happy with our dishware policy. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Vinicio, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management 

Business response:

Steve, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was enjoyable. That being said, we are sorry for the issue you experienced in your room and have shared it with my maintenance team to ensure not future guest experiences the same. We hope this didn’t overshadow your otherwise great visit and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. Our staff is committed to providing excellent service, so Trevor will be happy to know their efforts helped make your stay a great one. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Jeffery, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We're happy overall you had a good time, but we're sorry for the service issue you experienced by the housekeeping team. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and impressed with the exceptional service provided by our staff. We will be sure to share your compliments with my entire team for a job well done! Thanks again for your feedback, and we look forward to serving you again soon! Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read to read you were impressed with your room and found us to be a good value. Your feedback in regard to breakfast will be shared with our food and beverage team. Thank you again for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management