Extended Stay America - Ramsey - Upper Saddle River

Business response:

Kenneth, thank you for choosing to stay at Extended Stay America and for sharing your experience. We are glad to know you had a good time here and were satisfied with most aspects of your stay. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to know you liked the service provided by our associates. We are sorry for the cleanliness issues you experienced here. Your feedback will be shared with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

Laura, thank you for the fantastic review. We are thrilled to read you were impressed with your well-appointed room and that our ideal made up for a memorable experience. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your kind comments with them. Thanks again for your kind words and recommendation. We look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are delighted to know you were comfortable here and that our location was convenient for your needs. Thanks again for your feedback, and we look forward to seeing you again soon! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for staying with us. We are glad to read you liked your comfortable room and our courteous service. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management 

Business response:

Cheryl, thanks for evaluating your visit to our hotel. Although you liked many aspects of our hotel, we apologize for the odor issue you came across while being here. Your experience is shared with our housekeeping department to do a deep cleaning of your room. It was a pleasure having you with us, and we hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management