Extended Stay America - Red Bank - Middletown

Business response:

Dear Guest, It’s wonderful to know the team made such a positive impression during your stay at Extended Stay America! We take great pride in providing warm, attentive service, and your kind words will mean a lot to us. Thank you for taking the time to share your experience. We look forward to welcoming you back for another enjoyable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for being our guest and for taking the time to let us know about your experience. We’re sorry the accommodations felt outdated and didn’t meet your expectations. Providing a comfortable and welcoming environment remains our priority, and we have shared your comments with our team to guide future improvements. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We’re sorry to hear that your stay did not meet expectations. We understand how concerning it can be to notice issues in the bathroom, and your comments have been shared with our housekeeping and maintenance teams for review. While we regret that your overall experience was disappointing, we appreciate your feedback as it helps us improve our accommodations and guest comfort. We hope you will consider giving us another opportunity to provide a much-improved stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your feedback and apologize for not meeting your expectations. We regret your feedback regarding the cleanliness of your suite and sincerely apologize for the sink issue. Your concerns are important to us, and we will ensure our pest control team addresses them promptly for future guests. We are always eager to resolve any issues and would love the opportunity to make it right. Please consider giving us another chance to provide you with the outstanding experience you truly deserve. Thank you for yo... read more

Business response:

Dear Guest, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will make a note of your feedback, as we always want to know how to improve our guest experience. We are pleased you chose Extended Stay America for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that our location, staff, and bed comfort met your expectations and contributed positively to your stay. However, we are sorry that cleanliness concerns affected your overall comfort. This is not the atmosphere we aim to provide, and we have shared your comments with our housekeeping team to check and address the issue promptly. Your feedback helps us improve, and we hope to welcome you back with a fresher and even more enjoyable stay in ... read more

Business response:

Dear Zsuzsanna, Thank you for your kind words for Extended Stay America! We are glad to hear that your check-in process was quick and easy. It is always our goal to make our guests' arrival as smooth and welcoming as possible. We hope the rest of your stay was just as enjoyable and look forward to seeing you again soon. Sincerely, Hotel Management