Extended Stay America - Red Bank - Middletown

Business response:

Dear Guest, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. It is also great to know that our location gave you a peaceful time. We hope you will stay with us again the next time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing such a detailed review of your stay. We are glad to hear you enjoyed the spacious room and found our staff courteous and helpful. However, we sincerely apologize for the oversight with the microwave cleaning and for any noise disturbances you experienced. Your feedback is very valuable, and we will be reviewing these areas to improve guest comfort. On the brighter side, it’s wonderful to know that you found our pricing to be the best value in the neighborhood and that you would consider stay... read more

Business response:

Dear Guest, Thank you for your kind words and for recognizing Nadine and Jackie. We are delighted to hear that they, along with the rest of our team, consistently make your experience a great one. We are also glad that you find the rooms clean and well-maintained on your every visit. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service and comfort during your future visit to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. On the positive side, we are glad that our team was friendly and made your time satisfactory. We hope you will revisit the next time you are in the area to show you our commitment to exc... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your trip and that our location was convenient for attending your reunion. It is wonderful to know that our property helped make your visit easier and more enjoyable. Guest satisfaction and convenience are very important to us, and your kind words motivate our team to continue providing welcoming and accessible accommodations. We truly appreciate your comments and look forward to welcoming you back to Extended Stay America on your next... read more