Extended Stay America - Red Bank - Middletown

Business response:

Dear Guest, It is a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled that we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We appreciate your kind words about our staff and are pleased to know they made a positive impression during your stay. At the same time, we sincerely apologize for the discomfort you experienced due to the room condition and the lack of a do not disturb sign, which led to an unexpected interruption. This is certainly not acceptable, and we understand how important privacy is for our guests. Your comments will be shared with our management tea... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that the beds met your expectations and that you had an overall pleasant stay. However, we sincerely apologize for the condition of the bathroom and floors, as well as the limited breakfast options. Cleanliness and a satisfying start to the day are priorities for us, and we regret that we fell short during your stay. Your comments will be shared with our housekeeping and food service teams to ensure improvements are made. We hope you’ll allow us the opportu... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are glad to hear that you found your room clean and that our team was able to assist you promptly when a room change was needed. Your comments help us ensure that maintenance issues are addressed quickly so our guests can enjoy a comfortable stay. We look forward to welcoming you back to Extended Stay America for an even smoother experience in the future. Sincerely, Hotel Management