Extended Stay America - Red Bank - Middletown

Business response:

Dear Guest, Thank you for your kind words and for recognizing Nadine and Jackie. We are delighted to hear that they, along with the rest of our team, consistently make your experience a great one. We are also glad that you find the rooms clean and well-maintained on your every visit. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service and comfort during your future visit to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. On the positive side, we are glad that our team was friendly and made your time satisfactory. We hope you will revisit the next time you are in the area to show you our commitment to exc... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your trip and that our location was convenient for attending your reunion. It is wonderful to know that our property helped make your visit easier and more enjoyable. Guest satisfaction and convenience are very important to us, and your kind words motivate our team to continue providing welcoming and accessible accommodations. We truly appreciate your comments and look forward to welcoming you back to Extended Stay America on your next... read more

Business response:

Dear Guest, We are glad that everything went well during your time with us, and that made for a memorable experience! Thank you for choosing Extended Stay America and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Guest, It’s wonderful to know the team made such a positive impression during your stay at Extended Stay America! We take great pride in providing warm, attentive service, and your kind words will mean a lot to us. Thank you for taking the time to share your experience. We look forward to welcoming you back for another enjoyable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are sorry to hear about your experience. Cleanliness and comfort are top priorities for us, and we sincerely apologize for the issues you encountered with the shower and linens. Your comments have been shared with our housekeeping team for immediate attention. We also appreciate your note about staff friendliness and will use it as an opportunity to reinforce our commitment to warm and welcoming service. Thank you for bringing these matters to our attention. We hope to have the chance to provide a much better ... read more