Extended Stay America - Richmond - W. Broad Street - Glenside - North

Business response:

Dear David, Thank you for your feedback. We're pleased to hear that you had a positive experience during your stay. Your satisfaction is important to us, and we appreciate your acknowledgment. We look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Dedevi, Thank you for your feedback. We're glad to hear that your overall experience was satisfactory. However, we apologize for the cigarette smell in your non-smoking room. This is not up to our standards, and we are addressing this issue immediately. We appreciate your input and hope to provide a completely pleasant stay on your next visit.Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for your wonderful feedback. We are delighted that you enjoyed our clean rooms, convenient location, and lovely staff. Your positive comments motivate us to maintain our high standards. We look forward to welcoming you back to Extended Stay America for another great stay.Sincerely,Hotel Management 

Business response:

Dear Ariana, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are thrilled that we succeeded in meeting your expectations. If there is anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon. Thank you for choosing Extended Stay America!Sincerely,Hotel Management