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Extended Stay America - Richmond - W. Broad Street - Glenside - North
- Hotels
- Richmond, VA
About this business
Location details
6807 Paragon Pl., Richmond, VA, 23230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A lot of noise Old place
Business response:
Dear Reni, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.... read more
Our room was super clean, definitely would stay again
Great Very clean
Business response:
Dear Taylor, Thank you for choosing Extended Stay America and sharing your positive experience with us. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management
They say breakfast is included, but the person checking us in said they have coffee and muffins and that's it (his words). There was really strong smell off the 2nd floor elevator of some kind of fish smell first night and again 2nd night; wasn't there during the day time when we left and returned. We've stayed here in 2016, 2017, 2018, 2022. Property is about the same condition, but the welcome wasn't welcoming this time.
Business response:
Dear SANJAY, We appreciate your loyalty and regret to hear about your recent experience. Our sincere apologies for any miscommunication regarding breakfast and the unpleasant odor near the elevator. Your feedback is valuable, and we'll address these issues to enhance our services. We hope to have another opportunity to host you and provide a more positive and welcoming experience. Thank you for bringing this to our attention. Safe travels!Sincerely,Hotel Management
Ok place
Business response:
Dear Alexis, We appreciate your feedback and hope your overall stay was pleasant. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management
The rooms are clean, the only issue is no food for breakfast
Business response:
Dear Reginald, Thank you for being our guest at Extended Stay America. Although you had a good stay and were pleased with our clean room, but we are sorry for the disappointment with the breakfast choices not meeting your taste and will share your remarks with the Brand Leaders to improve it. We look forward to your next stay with a better experience. Sincerely,Hotel Management
Great for basic accommodations We live in the area but went to a concert downtown and wanted to all stay over. The hotel was clean and no complaints. I did find it odd that they have no ice in the premises.
Clean. However we would have liked an EV charging station on property🙄
Business response:
Dear Christine de, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us. Also, we have noted your remarks about the EV charging station and will share them with the team. We look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management
The rooms are clean and the hotel is pretty quiet
Frequently asked questions about Extended Stay America - Richmond - W. Broad Street - Glenside - North
How is Extended Stay America - Richmond - W. Broad Street - Glenside - North rated?
Extended Stay America - Richmond - W. Broad Street - Glenside - North has a 3.7 star rating with 1,142 reviews.
When is Extended Stay America - Richmond - W. Broad Street - Glenside - North open?
Extended Stay America - Richmond - W. Broad Street - Glenside - North is open now. It will close tomorrow at 12:00 a.m.