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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place ever!! The staff was not accomadating at all; found ants in the tub, along with some pubic hair; we asked for a roll away bed and when we opened it, there were ashes in it and they were in horrible condition with springs popping out of the mattress
Business response:
We truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We are extremely sorry for the service and cleanliness issues you encountered while you were here. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Business response:
Nicholas, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager
Seems stupid to have a suite and have to ask for dishes silverware glasses and pots and pans
Business response:
Thomas, thank you for being our guest. Although you had an overall pleasant stay, we are sorry that you were disappointed with our dishware policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate you choosing us, and please give us another chance to make a better impression on your next visit to our area. Sincerely, General Manager
needed rest and that was the spot gonna do it again but 2 nights instead
Business response:
Wow - Christy, thank you for choosing Extended Stay America for your stay. We are delighted to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back soon. Sincerely, General Manager
We needed a bed and it fulfilled our needs. We did not take advantage of the kitchen etc. just a good location on our journey across NY
Business response:
Karen, thank you for staying at Extended Stay America on your trip. We are delighted to read you liked our ideal location and your comfortable room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
terrible stay First room was not ready, 2nd room was occupied by someone, 3rd room floors in kitchen were sticky
Business response:
George, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
overnight stay We got what we paid for. The room could've been a little cleaner, and the bed a little comfier, but overall stay was ok. A little annoyed when the vending machine was out of water and I couldn't purchase a bottle anywhere, but the woman at the front desk was very nice.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit and were impressed with the service provided by our Front Desk associates. I have shared your concerns with my team in an effort to improve our service as well as facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
Great Stay Great place, friendly staff, spotless rooms. Would stay again.
Business response:
Michael, thank you for being our guest at Extended Stay America. We are delighted to know our associates left you with a good impression of our hotel and that you were impressed with the cleanliness of your room. We appreciate your business and look forward to serving you again soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.