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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The breakfast is actually just a cabinet of granola bars and packets of oatmeal. Across from our room, till after midnight, there were three guys who looked like gang members, sitting in the hall outside their door and on the hall windowsill making it very uncomfortable. Neither of us would leave our room without the other. Overall, just seemed to not be a very secure neighborhood and definitely a low budget area of Rochester.
Business response:
Heidi, we are terribly for falling short of your expectations for a hassle-free and enjoyable stay. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel M... read more
The wifi is horrible continually kicks you out You cant stream unless you pay 5 dollars a day extra. Breakfast is a packaged muffin or instant iat meal. Full kitchen doesnt have anything in it snf you have to go to the desk for the items for the kitchen. Our rpom door 106 couldnt be deadbolted because it was broken. The agent who checked us in said she would give us a 10% discount on the room but we didnt receive that either. Very unhappy about thus visit.
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up regarding your bill. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. Additionally, we apologize for the maintenance issue in your room. Our goal is to get everything repaired and in working order, once we are made aware of an issu... read more
Place should be condemned What a dump I felt I went back to 1979 and was visiting my 85 year old grandmother in her Brooklyn apartment
Business response:
Joe, we sincerely apologize that our facility fell short of your standards. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Given a room that hadn’t been cleaned yet. Had to go back to lobby and request a new room. New room had a door that wasn’t flush with the door jam so could clearly hear people outside of the room. Lobby smelled like smoke and rooms smelled stale. They could definetly use a major cleaning.
Business response:
Thank you for being our guest. We apologize for the issues you encountered in both your rooms. Your feedback has been shared with our housekeeping and maintenance team so that our future guests never experience the same. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Worst room ever Wet sheets, they moved us to another room, dirty hall, tv in new room didnt work.
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Disappointed Spent 3 total nights, Thu, Fri and Sunday. Floor that was dirty on Sat, was still not vacuumed Sunday. Opened bed on Sunday found sheets soaking wet. Desk attendant got us another room. Most tv channels didnt work. I'm 66, have never seen this type of problems. Would rate 9/10 without these problems. Cannot understand sheets, top blankets were dry. I suggested to desk that it seemed someone was sabotaging the hotel.
Business response:
We apologize for the housekeeping issues in your room. We have inspection procedures in place to make sure that this does not happen, so we regret that we dropped the ball. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Scott, thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Avoid! When you arrive and there ate two police cars at the door hauling people out it does taint your impression. This place is dirty, smells like cigarettes and not worthy of human habitation.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We're confident you will have a much more positive experience next time. We hope you will give us an opportunity to make this up to you on a future stay. Sincerely, Hotel Management
Wifi is a mess and broken. Hotel is fine, but the Wifi is broken, and when it works, it's so slow as to be near-useless.
Business response:
Thank you for your valuable feedback. We are pleased to know you liked your clean room. We are sorry that our location was not up to your expectations and for the inconvenience you had with internet. Your feedback will be shared with the maintenance team for a job well done. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.