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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible upkeep The fridge still had previous people's rotten food still in it, the door to the bathroom was broken, needs better up keep
Business response:
Amanda, please accept our apology as well every assurance we will be working to address the concerns you outlined. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
There were needles hidden under my mattress that I could have been stabbed with. Who knows when the last time the sheets were changed because they were dirty. Disgusting, never staying here again. Highly do not recommend.
Business response:
Maria, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room had a horrible odor, so bad the windows were The room had an odor so bad I had to have the windows open to try and be able to stand it ( it was under 20 degrees that night) upon leaving I found my clothing all had the same odor.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not pleased Not happy, I recommended it only to find Drugs and prostitution all night and front desk had a side room doing the same
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.Hotel Management
Do not stay here in winter With 8 inches of snow on the ground the only thing plowed are the driveways. Parking spots not plowed. They don't even clean off or salt any sidewalks even at the door to the lobby. Don't stay for the breakfast either unless you like a granola bar & instant oatmeal.
Business response:
Thank you for your feedback. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
One night stay My reservation was lost and I had to call Expedia to call the hotel to find me in the system. The lady at the front was full of attitude as well as the Expedia rep when I asked questions of why this happened. The hotel room reeked of pot with the windows already open cooling down the room in winter. When I told the front desk they said they already knew about the smell and that’s why the windows were open. The bed was hard and the tv did not receive many channels.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
mediocre Having stayed in many other hotels of your chain, it was disappointing!
Business response:
Lionel, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Worst place ever!! The staff was not accomadating at all; found ants in the tub, along with some pubic hair; we asked for a roll away bed and when we opened it, there were ashes in it and they were in horrible condition with springs popping out of the mattress
Business response:
We truly care about ensuring the comfort of all our guests, so I apologize that we fell short. We are extremely sorry for the service and cleanliness issues you encountered while you were here. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
terrible stay First room was not ready, 2nd room was occupied by someone, 3rd room floors in kitchen were sticky
Business response:
George, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.